Plans and limits

Each organization is on the Free plan or the Pro plan. The plan sets the organization’s deliveries a month, hard limit, retention period, member seats and daily data limit.

	Free	Pro
Deliveries a month	25,000	250,000
Hard limit	30,000 deliveries	300,000 deliveries
Retention period	14 days	60 days
Members	3	25

Both plans have the same features. Pricing lists the prices.

Deliveries that count

Every delivery counts toward the month, Skipped ones included. A request to a source with two routes makes four deliveries while two CLIs listen to it. While none does, it makes two Skipped ones.

• A Rejected request has no delivery, and counts as one.
• A retry of a delivery does not count.
• A Replay counts the new deliveries it makes.

The count starts again on the 1st of each month, at midnight UTC.

Monthly limit

Going over the limit does not stop your webhooks right away:

Deliveries this month	What happens
80% of the limit	A notice appears on every project page and on the organization’s Overview and Settings.
Over the limit	Hookspot keeps receiving webhooks and sending their deliveries, at no extra charge. On Free, the organization’s projects lock. Pro is never locked.
Hard limit	Hookspot answers new webhooks with 429 and stores nothing until the count starts again.

A locked project’s pages ask you to upgrade instead of showing its requests. Until the lock lifts, you cannot change its sources and routes, replay requests or retry deliveries. The organization’s Settings, Billing included, and your account settings stay open.

The lock lifts when you upgrade to Pro or the month ends. If Hookspot already turns new webhooks away, upgrading lets them in again within seconds.

Fair use

The daily data limit applies to the webhook body data Hookspot takes in for an organization each day. It is 250 MiB on Free and 1 GiB on Pro. Hookspot can take in more before it turns webhooks away.

When Hookspot turns webhooks away, it answers 429 until the next day starts at midnight UTC. It does not store them or count them toward the month.

Upgrading to Pro raises the limit at once. The bodies of webhooks Hookspot turned away still count toward the day.

Retention

Hookspot deletes requests older than the retention period, together with their deliveries and attempts. Deleted requests do not come back when you upgrade.

Members

Every member takes a seat, the Owner too, and so does every pending invitation. When all seats are taken, the invite form is disabled. Remove a member, revoke an invitation or upgrade to Pro to free a seat.

Upgrade to Pro

You need the Owner or Admin role.

1. Open the organization’s Settings › Billing.
2. Click Upgrade to Pro.
3. Pick Monthly or Yearly and click Start free trial.
4. Enter your card in the checkout. Paddle runs it and adds tax where it applies.

Pro starts as soon as Paddle confirms the checkout and covers every project and member of the organization. Its 60-day retention period applies to the requests you already have.

The trial lasts 14 days. When it ends, Paddle charges the card for the plan you picked, unless you cancel Pro first.

An organization gets one trial, and only if it never had a subscription. Otherwise the button reads Continue to checkout, and you pay in the checkout right away.

Cancel Pro

You need the Owner or Admin role.

1. Open the organization’s Settings › Billing.
2. Click Manage billing.
3. Cancel on the Paddle page that opens.

Billing then reads Canceled, active until the end of the period you paid for. During the trial, that is the trial’s end, and Paddle does not charge the card. On that date the organization moves to Free:

• The monthly delivery limit, the hard limit, the daily data limit and the seats switch to Free at once.
• Nobody is removed. While the organization has more members than Free allows, nobody new can join.
• The retention period stays at 60 days for 7 more days. Then Hookspot deletes requests older than 14 days.

If the organization already made more deliveries that month than Free allows, its projects lock. If it already reached Free’s hard limit, Hookspot also turns new webhooks away until the count starts again. If it already took in more webhook data that day than Free allows, Hookspot turns webhooks away until midnight UTC.